Oakes Performance Solutions

Terms

Off-Road Use Only

All of the Oakes Performance Solutions and Custom Code products are sold as offroad/racing use only and are not intended or legal to be used on public highways with street vehicles or other non-competition vehicles. By purchasing any product you understand and agree with the product’s intended use. To further clarify by purchasing any tuning product from Oakes Performance Solutions then you are paying for access to the Custom Code server and whatever you do with that access is completely your decision of your own free will. Oakes Performance Solutions and Custom Code are not responsible for any mechanical problems to your vehicle after tuning and vehicles should always be in tip top shape before tuning for best results.

Return Policy

Finality of Purchase Upon Software Use

Thank you for choosing Oakes Performance Solutions for your performance ECU and TCU tuning needs for V.A.G. (Volkswagen Audi Group) vehicles. We are committed to providing high-quality services and products to enhance your vehicle’s performance. However, it’s important for our customers to understand the terms regarding the purchase and use of our tuning software.

  1. Purchase Process: Upon purchasing a tune from Oakes Performance Solutions, you will be added to our system. You are required to download our exclusive flashing application and use your unique username and password to access the software. The process involves using a flashing cable to upload the tune to your vehicle.
  2. Final Sale Upon Flashing: The act of flashing your vehicle with our software signifies the completion of the service and the fulfillment of Oakes Performance Solutions’s obligations. Therefore, once your vehicle has been flashed with our tuning software, the sale is considered final. This means no refunds will be issued post-flashing under normal circumstances.
  3. Exceptional Refund Situations: Oakes Performance Solutions may, at its sole discretion, choose to offer a refund in exceptional circumstances. Such situations are rare and are treated on a case-by-case basis. The decision by Oakes Performance Solutions regarding the issuance of a refund is final.
  4. Chargeback and Dispute Resolution: In the event of a chargeback initiated by a customer with their credit card company, Oakes Performance Solutions will provide evidence of the completed service (i.e., vehicle flashing) to the credit card company as part of the dispute resolution process. The act of using our tuning software (flashing your vehicle) is a clear acknowledgment of the service being rendered and fulfilled, thereby minimizing the grounds for a chargeback.
  5. Acknowledgment of Policy: By proceeding with the purchase and use of our tuning software, you explicitly agree to this Return Policy. It is the responsibility of the customer to fully understand and accept these terms before completing the purchase.

Tuning Cable Policy

The ECU and TCU tunes are downloaded by you through the Custom Code online server that requires renting or purchasing one of our tuning cables. It costs $30 to rent a tuning cable after all the steps of the rental program are completed or $150 to purchase a tuning cable. The tuning cable rental program consists of a $150 core deposit plus shipping costs initially. Then after the tuning cable is shipped back in good condition within seven business days from initially arriving then $120 of the core deposit will be refunded. If there are any issues with downloading the tunes caused by Oakes Performance Solutions or Custom Code like a server update or file revision then that time delay will not be held against the customer.